Terms and Conditions
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It is the passenger’s responsibility to understand the following terms and conditions. By booking travel with Sceptre, herewith referred to as the “Operator”, the passenger agrees to adhere to and accept all terms and conditions.
IMPORTANT AIR AND LAND PACKAGE INFORMATION
All payments are non-refundable and non-transferable. Air seats are limited and prices may be restricted to specific flights, class of service, travel dates, or length of stay. Holiday periods, flights and dates outside of specified travel period are available at additional costs. Accommodations include applicable taxes. Optional Trip Cancellation Protection will be offered during the booking process and if purchased, you will be allowed to cancel subject to the below terms. If you have not purchased our Trip Cancellation Protection, all bookings are Non-Refundable. Offers apply to North American-originating passengers and Fees are subject to change without notice and will be confirmed at time of booking. Flight restrictions/terms & conditions apply. Frequent flyer mileage/points may not apply. Tickets are non-refundable except that for flights to/from the United States, you may cancel the ticketed reservation without penalty and receive a refund provided that you cancel the reservation within 24-hours after making it, if the reservation is made one week or more prior to a flight's departure. Stopovers are not permitted unless specified. Hot Deal offers cannot be combined with any other discounts/promotions. Child/infant discounts not available. Substantial restrictions apply for cancellation/changes. Visit website and click on the Terms & Conditions tab on bottom of home page / or call our call center for updated pricing and full details on change/cancellation policy and corresponding details. See documents for any additional terms and condition.
Full payment, including insurance payment, must be made at time of booking. We accept the following Credit Cards: MasterCard, Visa, and Discover. Unless otherwise advised, the credit card selected will be charged for entire balance of the reservation. Purchaser's credit card will be charged by Global Consolidated Services (GCS) and will appear as follows on credit card statement: "Sceptre”
The applicable Travel Protection Plan will be applied to your purchase. Additional details will be provided on your Itinerary and Travel Protection Plan Voucher travel documents upon purchase.
CANCELLATION AND CHANGE POLICIES
CHANGE AND CANCELLATION POLICY:
All payments are non-transferable and non-refundable except that for flights to/from the United States, you may cancel the ticketed reservation without penalty and receive a refund provided that you cancel the reservation within 24-hours after making it, if the reservation is made one week or more prior to a flight's departure. All featured self-drive and independent package payments and customized booking payments are non-refundable and non-transferable whether bookings made through call center or website. We offer a cancellation waiver insurance plan that can cover cancellation for any reason up to 3 business days prior to departure. All land itinerary changes are discretionary and incur a minimum fee of $50 per change plus any additional costs incurred. For certain special promotional packages, deviations are not allowed. For air changes penalties vary. Minimum fee for changes to airline reservations is $100 per person per segment. Spelling corrections to clients’ names after tickets have been issued are subject to airline change fees. If documents have been issued a processing fee will apply to send revised travel documents. Fees are subject to adjustment at any time at the Tour Operator’s discretion.
CLIENTS WITH TRIP PROTECTION PLAN AND SHARED ACCOMMODATIONS PACKAGES
Please be advised should you cancel your booking and your package has shared accommodations in a Villa or Apartment you will be refunded your airfare (less cost of Trip Protection Plan). Since your accommodations are still be used by other members in your traveling party there will be no refunds on the apartment/villas or car components.
REFUNDS FOR UNUSED SERVICES
No refunds will be made for unused services or vouchers once travel arrangements have commenced.
Operator is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you miss your departure flight, it is your responsibility to work with the airline on which you are ticketed to reach your destination. Operator is not responsible for any additional expenses you may incur prior to joining your trip. Operator is not responsible for and will not provide any refund for portions of trips missed due to canceled, rescheduled, or delayed flights.
For air purchased through Operator, if any air schedule requires an overnight stay in a gateway city, it is the client’s responsibility to secure accommodations is at client’s expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.
If you make your own flight arrangements, Operator will not be responsible for any loss resulting from cancellation or changes in international gateways or travel dates. We recommend that you do not purchase airline tickets with high penalty charges for changes.
For the benefit of everyone on your vacation, Operator reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants. We will not refund nor cover any cost or expenses you incur if we have to terminate your vacation arrangements due to your unacceptable behavior.
TRAVELERS WHO NEED SPECIAL ASSISTANCE
You must report any disability requiring special attention while on tour or on cruise to Operator at the time the reservation is made. Operator will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor is it responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. The Americans with Disabilities Act is only applicable within the United States and facilities for disabled individuals are limited outside its borders. Most transportation services, including the touring motorcoach, are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance and must assume full responsibility for their well-being.
Although some of our ships have elevators, many of our small ships (e.g. river cruise vessels) do not. Passengers requiring ship elevators should inquire before making reservations. Additionally, most stateroom doors and restrooms are not wide enough to allow access by standard wheelchairs, and bathrooms and other doorways may be fitted with coamings. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor. Motorized scooters are not typically suitable on international tours or river cruises.
Travelers who are less than 18 years old on the departure date must be accompanied by an adult and share an adult’s accommodations throughout the duration of the vacation. There are no young traveler discounts however we do accept children ages 8-17. We do not accept children less than 8 years old on Operator vacations. For any special requirements regarding airline tickets for children, contact your airline directly.
Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements or recommendations.
Smoking is not allowed on transportation that is exclusively provided by Operator. Passengers should check the smoking policies at individual hotels, airlines, cruise lines etc., for more specific information.
All package prices listed herein are per person and are based on double occupancy unless otherwise noted. Prices are subject to change. Prices include airfare to and from your destination as outlined in your vacation package. Connecting airfare and flights within certain destinations may not be included. Contact one of our Vacation Consultants to acquire up to the minute air rates.
PLEASE NOTE: All rates are shown in U.S. dollars include all carrier and government-imposed taxes/fees/facility charges and the September 11th Security Fee of $5.60 for US enplanements. Airline-imposed baggage or service fees may apply and be due at the airport; please consult your airline prior to departure for the latest fees. These rates are based on exchange rates, tariffs and tax rates in and may be subject to change without notice. Each individual vacation package price includes charges for research, itinerary preparation and planning, currency transfer and booking procedures. In each case, the quoted price represents a complete package price and an itemization of individual component prices will not be rendered under any circumstances. Rates may not apply to Christmas, and New Year’s season. Supplements may be required for other holidays and may vary by destination.
VISAS & PASSPORTS
You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed and are responsible for obtaining all visas and entry documents independently. Operator is not responsible for providing you with specific visa and passport information or documentation and Operator cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements.
The accommodations listed on the website are intended to be used on all departures; however, if a change becomes necessary for any reason, including additional departures on the same date, the accommodations substituted will be equivalent to those shown. All accommodations are arranged as stated herein. We reserve the right to substitute hotels, car models, golf and sightseeing listed herein for similar product categories as conditions may require. Hotel rooms in some international countries are typically smaller and less standardized than those in the United States and do not always offer air conditioning and other amenities. Please note that a “twin room” generally includes 2 twin beds placed side by side. Single rooms often only include one twin bed and are smaller than twin sized rooms. Please note that accommodation check-in times vary worldwide. It is standard hotel policy that hotel check-in is generally not possible before 2:00 p.m. local time.
PRIVATE BATH AND SINGLE ROOMS
In exceptional cases where private baths or single rooms reserved by us are not available, refunds will be made by the Tour Director or Local Host. Claims made in this respect cannot be accepted after the vacation is completed.
OPEN B&B VOUCHERS
Acceptance of B&B vouchers by hotels is at the sole discretion of the proprietor, as is any supplement charged. No refunds will be issued for unused vouchers or of vouchers presented as payment to B&Bs of a lesser price category. It is the client’s responsibility to secure their own reservations with the individual B&Bs under the open voucher program. The Operator can, in certain circumstances, pre-book a B&B on the clients’ behalf for an additional fee. Clients must consult the written instructions, terms and conditions listed in any B&B literature provided after booking. Supplements per room per night may apply during peak months and are payable direct to homeowners.
CAR RENTAL INFORMATION
Ireland Car Rentals
VIP Express Insurance on car rentals is available to be booked prior to departure at a discounted rate. This coverage will confirm a "zero" deductible, walk-away policy covering any damage to the vehicle.
We strongly recommend purchasing VIP Express Insurance at time of booking. If you choose not to take the VIP Express Insurance you will be held fully responsible for any damage to the rental vehicle.
You will have unlimited third party insurance as part of the package but this will not cover any damage to your rental vehicle should you decline to purchase the VIP Express insurance.
VIP Express insurance is comprehensive in nature; however, it does not cover damage to the vehicle due to gross negligence. Gross negligence is defined as a conscious and voluntary disregard of the need to use reasonable care, which is likely to cause foreseeable grave injury or harm to persons, property, or both. If you are in any doubt as to your ability (or any of your approved additional drivers' ability) to drive a manual/stick shift vehicle you should seriously consider rental of an automatic transmission vehicle. This will eliminate the potential to damage a clutch.
Driver Supplements are as follows and must be paid to car rental company at the time of the car pickup in Ireland:
- Minimum age: 21 years through 23 years - There is an insurance surcharge of €30 per day plus tax.
- Maximum age: There is no maximum age for drivers in Ireland; however, all drivers aged 71 years or more must rent an "automatic transmission" vehicle. They must also produce their insurance policy which states they have coverage in their home country
- Additional driver charge - approximately €10 per day plus tax
Any non-covered liability of the car is held on the client's credit card during the course of the rental and released after the car is returned in its original condition.
All customers will be offered a full tank of fuel at a discounted rate and be requested to return the vehicle empty to eliminate any potential delays at check-in. The customer has the option to return the car full and in this case a refund for fuel charged at time of pick up will be provided.
(If you normally drive in the US please ensure you are putting the proper fuel in the car. In the US a green handle denoted diesel fuel but in Ireland a green handle denotes non-leaded fuel). Please always read the label.
UK Car Rentals (May vary dependent upon vendor)
Driver Supplements are as follows and must be paid to car Rental Company at the time of the car pickup in UK:
- Minimum Age: 21 years through 22 years £14 per day plus tax
- 23 years through 24 years £7 per day plus tax
- Vehicle License fee - £1.07 per day plus tax
- Additional Driver fee - £2.50 per day plus tax
- Location Surcharge of 13% of rental plus tax
The Rental Company at the time pick-up assesses a non-refundable location surcharge equal to 13% of the base rental fare. A gasoline charge for a full tank of gas is assessed at the time of pick-up at standard gas rates. Any non-covered liability of the car is held on the client’s credit card during the course of the rental and released after the car is returned in its original condition.
Italy Car Rentals (May vary dependent upon vendor)
Driver Supplements are as follows and must be paid to car Rental Company at the time of the car pickup in ITALY:
- Minimum Age: 18 at time of rental, no maximum with Doctor’s note. Certain car type restrictions apply
- 18-20 years €12.50 per day plus tax
- 21-24 years €12.50 per day plus tax
- Vehicle License fee/Road fund Tax - €2.95 per day plus tax minimum charge may apply
- Additional Driver fee - €10 per day plus tax
- Premium Location Surcharge of 16% of rental plus tax for airport pickup and 8% plus tax for railway locations; applies on all fees excluding fuel
Additional fees for after-hours pickup, one-way drop offs, additional equipment apply. Customers with rentals of 5 days duration and over will be asked to purchase a full tank of fuel up front and return empty. A security deposit of €250 will be held at time of pick up. CDW is included in your rental cost with zero deductible. Any non-covered liability of the car may be held on the client’s credit card during the course of the rental and will be released after car is returned in original condition.
Porterage for one suitcase is included in the vacation price. Airport porterage is not included unless otherwise specified in your travel documents. Due to limited capacity, your single bag should have dimensions not exceeding 30"x18"x10" and weight not exceeding 50lbs (22kg). Your air carrier may have stricter weight/dimension limitations. Some vacations have more restrictive regulations than these listed above. Please refer to your Travel Documents for more information.
Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination, and are becoming more restrictive. Some airlines are also charging fees for checked baggage, including the first checked bag, and these fees are not included in the vacation package. Please check with your airline(s) directly for baggage information and regulations. Tour Operator is not responsible for additional fees imposed by air carriers regarding baggage. Regulations within most airports require that travelers handle their own luggage through customs. No responsibility is accepted for loss of or damage to baggage or any of the traveler’s belongings throughout the duration of the vacation. Insurance is recommended.
Carry-on bags should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not suitable as hand luggage Carry-on bags must be small enough to store in overhead bins or under the seat in front of you. We regret that we are unable to accept a second suitcase or any luggage exceeding the guidelines above. An additional fee may be collected by the Tour director directly is the above conditions are not strictly adhered to.
NOT INCLUDED IN YOUR VACATION PRICE
Some fees which are not included in your vacation may be the following: Local City tax; passports; visas and vaccinations; tips to your Tour or Cruise Director, Local Host, driver, Local Guides, and/or ships' crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted Operator menu as presented at a hotel or restaurant (these extra items will be billed to you before leaving the hotel, ship, or restaurant); optional excursions; airport transfers on non-qualifying flights; porterage at airports and train stations; Travel Protection premiums; excess baggage fees; and all other items not specifically mentioned.
The Tour Operator reserves the right to determine eligibility for requested refunds. All claims for refunds must be submitted in writing within 30 days of end of travel date. Customarily there are no refunds on river cruises.
Airport transfers can be added at time of bookings on qualifying flights and dates. Not all flights qualify. Customers not using the Tour Operator transfers will be solely responsible for arriving at port by time of departure
Special requests if confirmed are subject to availability. When making a purchase on the website, you expressly accept the possibility that the Operator may not satisfy such special requests. No purchase or reservation may be canceled based on the failure of an Operator to satisfy special requests.
Website contains special pricing that is exclusively for Internet sale only. Bookings made through our call center may incur a fee of up to $25 per person. Should web site and its travel offerings (including confirmations) contain errors, including errors in pricing or package inclusions, the Operator reserves the right to correct any such errors, without limitation. Confirmations issued are likewise subject to modification and/or correction at any time prior to actual travel. Under no circumstances shall the Operator, its affiliates, employees, or vendors be held liable for any damage, including consequential or incidental damage, resulting from such errors or the correction thereof.
Please be aware that during your participation in vacations operated by Operator, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; the forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Operator and its affiliates will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Operator or it affiliate will use its best efforts to ensure that adequate measures are taken.
PHOTOGRAPHS AND PICTURES
Photographs or pictures appearing on the web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown are current at the time of printing and may not reflect the actual tour routing should the itinerary change.
OPTIONAL EXCURSIONS & ACTIVITIES
The air carriers, accommodations, and other suppliers (referred to as “the Suppliers”) (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing optional activities and excursions (“the Services”) in the area of the vacation itinerary that are available for booking are not run, supervised, or controlled in any way by the Operator. These services are provided by local operators or other third parties that are entirely independent of the Operator, which has no control and has no right of control over the operations of these independent contractors.
Such activities and excursions do not form any part of the product or services sold to you by the Operator or of these Terms and Conditions, even where the Operator suggests particular operators/other third parties and/or assists you in booking such activities or excursions. Your contract for such activity or excursion will be with the organizer or operator of that activity or excursion and will be subject to its Terms and Conditions, which may contain exclusions or limitations of liability. The Operator has no liability for any such activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the activity or excursion.
Any advice or assistance on or with any activity or excursion provided by any local representative does not mean or imply that the activity or excursion is sold, supervised, or controlled by the Operator or that any such advice or assistance is given on behalf of the Operator. Vacation participants are asked to check with the operator of any activity or excursion and the applicable Terms and Conditions before booking.
Payment of the trip itinerary constitutes consent to all Legal policies and terms and conditions described here. Neither the Operator nor any mentioned or unmentioned subagents/affiliates shall be held responsible for any personal injury, property damage or other loss a passenger incurs on any tour arising from acts or omissions by any air carrier, public transport company, hotel, car rental company, subcontractor or other person or organization, whether or not such company is rendering any services supplied on the tour. All tickets and vouchers are issued and supplied subject to the foregoing and to any and all terms and conditions under which transportation and services are provided. The Tour Operator accepts no responsibility for losses or expenses due to delay or changes in schedules, flight cancellations or misconnections due to mechanical problems, sickness, quarantine, weather, acts of God, strikes, government actions, war, terrorism or other circumstances beyond its control. Passengers must bear all such losses or expenses. To guard against unforeseen circumstances, we recommend you purchase our optional travel protection plan offered with each booking. The Tour Operator reserves the right to alter prices at any time prior to departure and without prior notice if circumstances so warrant. Any devaluation or revaluation of currencies may affect published prices.
Global Consolidated Services USA Inc. (Tax ID #61-1452112), the Operator, is responsible for fulfillment of all products and services purchased regardless of affiliates used. Purchaser's credit card will be charged by GCS and will appear as follows on credit card statement: "Sceptre”