Frequently Asked Questions

Why choose Sceptre? 

We offer premium, vacation packages to the top destinations in Europe! With Sceptre you can book a pre-built vacation package, a completely customized vacation, a group getaway, a golf vacation with tee times or other types of special interest trips. Learn more about our vacation options here.


Can I book with my Travel Agent? 

We hope you do! We’re committed to our Travel Agent partners and encourage you to turn to their expert services when booking your vacation. Simply send your agent the link to the vacation you’re interested in and have them contact us directly. We’ll be sure to work together and bring your vacation dreams to life!  


Can I customize this vacation? 

Absolutely! Simply contact a Travel Agent or our Vacation Consultants by calling 1-800-221-0924 and they’ll be delighted to modify any vacation package to your liking. Include additional nights, tack on a few more tours or even visit additional cities or neighboring countries, the options are endless with Sceptre! 


Do I need a visa or a passport to travel?

You need a valid passport for travel outside of the United States. Visa requirements vary by destination, check here for the most up-to-date information. Please be sure to check the expiration date on your passport as most countries require that your passport be valid for 6 months after completion of travel and many countries require at least 3 blank pages. You are responsible for obtaining and paying for all visa and entry documents, for meeting all health and other requirements of the countries you will visit.


Is full payment due at time of booking?

If you’re working with a Travel Agent please contact them for payment details. For bookings made directly with Sceptre we require full payment by credit card (Amex, Visa, MC, Discover) is due to complete your reservation, confirm hotel reservations, local services, and to issue airline tickets. Your credit card will be charged by Global Consolidated Services (GCS) and will appear as follows on credit card statements: “Sceptre”.  Note that full penalties apply after full payment.  


Will I receive a booking confirmation?

Yes, but first we will take the time to review your booking and confirm that everything is accurate. You can expect to receive an email confirming your booking with itinerary details, approximately one week after completion of your transaction. Or your Travel Agent will share these important details with you. 


Will I receive travel documents in the mail?

Yes, we will mail you or your Travel Agent your documents approximately 30 days prior to travel. 


How do I book my Irish Welcome Home or Bed & Breakfast accommodations in Ireland?

For Irish Welcome Homes: You will need to select your Sceptre Exclusive Irish Welcome Home before you travel and book them here. These are the only Irish Welcome Homes that will accept your vouchers. You can book your entire stay in one Irish Welcome Home or a different one each night or whatever combination works for you! When checking in provide the proprietor the appropriate number of vouchers with the corresponding date of stay. Be sure to read the Terms & Conditions carefully to ensure that you are aware of cancellation/change fees.  

For Irish Bed & Breakfasts: You will need to select your Irish B&B and book them here. These are the only B&Bs that will accept your vouchers. You can book your entire stay in one B&B or a different B&B each night or whatever combination works for you! When checking in provide the proprietor the appropriate number of vouchers with the corresponding date of stay. Be sure to read the B&Bs Terms & Conditions carefully to ensure that you are aware of cancellation/change fees.  


How do I book my B&Bs and Small Hotels in the United Kingdom accommodations in United Kingdom (England, Scotland & Wales)?

Upon purchase of your B&B vouchers, please visit the following website to determine what your accommodation options are in the area(s) you’ll be visiting, and where you would like to stay: www.circlehotels.co.uk 

It is highly recommended that you request your accommodations as far in advance as possible (minimum 30 days).  

Under the “Places to Stay” tab, please select “The Circle Hotels/Inns” or “The Circle B&Bs.” Within each one, you can search by B&Bs or hotels, or both at the same time.  

Your voucher pricing offers access to all properties at the B&B private/en-suite bathroom, or Category 1 hotel level.

Once you’ve determined where you would like to stay and when, please complete this booking form provided, and email your request to: info@circlehotels.co.uk for confirmation.


Can I book a single room?

Where available, single rooms can be booked for a supplemental charge.  Note that single rooms in many countries are true ‘single’ rooms – paying for a single room ensures privacy not a double/twin room for one person.  


Can I fly from a gateway other than what’s listed? 

Yes, you can.  Enter the departing airport of your choice in the ‘LEAVING FROM’ field and desired month of travel.  After clicking on ‘CHECK AVAILABILITY’ you will be directed to a calendar – click on your desired travel date and, if the package is offered on that date, your rate will appear.


Do I really need to print my air ticket/s?

Your flight is ticketless so there will be no physical tickets or e-tickets sent to you.  The airline tickets are transmitted electronically to the airline and the airline confirmation number found on your itinerary is sufficient for check-in.  Boarding passes can be printed the day before travel from the airline’s website or can be issued at the airport.  You can also see all of your flight information (seating, e-ticket numbers, meals, terminal, flight number and schedule, etc) at www.checkmytrip.com – please have your airline confirmation number ready.

Note: Not all Aer Lingus flights are on checkmytrip.com – you can call Aer Lingus at T: 1-888-750-0869 as soon as you have your airline confirmation number, and select your seats.


Can I cancel my trip after booking?

Once paid your travel arrangements are non-refundable as we have secured and made payments for your reservations and services.  Airlines and hotels are very strict with cancellation policies in order to reduce administration and continue to provide competitive rates. We highly recommend purchasing our Travel Protection Pan in order to protect your investment from unforeseen circumstances. The applicable Travel Protection Plan (TPPW or TPP) will be applied at time of booking if you choose to purchase.


Do I get seat assignments when I book through Sceptre?

Where possible we will assign eats when complimentary seat assignments options are offered and available.  Rules vary by airline as some may or may not allow seat assignments prior to check-in.  Some airlines will charge fees for advance seating so it is best to check with the individual carrier as this is ever changing.  Seat assignments are subject to the terms and availability of the individual carrier and are subject to change without notice. 


Can I change my seat assignments after booking?

You can contact the airline with your confirmation number (PNR) to have your seats changed.  Your PNR flight confirmation number is 6 characters and is located next to your flight information on your documentation.  Seat assignments are subject to the terms and availability of the individual carrier and are subject to change without notice. 


Can I upgrade my flight?

Fare upgrades should be requested at the time of booking by you or your Travel Agent. Once tickets are issues fees will apply and vary by carrier as policies differ depending on the carrier.  Note that certain fares are NOT upgradeable and mileage cannot always be accrued due the extremely competitive rates that Sceptre has secured.  


Can I request a special meal on the flight?

Yes, requests can be made for special meals directly with the airline. The availability of special meals varies based upon carrier and routing and thus is at the discretion of the airline. 


What time should I arrive at the airport? 

For international flights we suggest that you arrive at the airport approximately 2 ½ hours prior to flight departure however it is your responsibility to allow enough time to check-in, drop baggage, and clear security.


What are the airline’s baggage requirements? 

As baggage requirements can vary please learn more about the baggage charges and allowances for your carrier here.  


Do I need an international driving permit to drive a car overseas?

There are some countries that will honor a valid U.S.-issued driver’s license, however there are others that will also require an International Driving Permit (IDP). You can apply for an IDP at your local American Automobile Association (AAA) office or via their website, at http://www.aaa.com/vacation/idpf.html You can check the embassy of the country you plan to visit, for specific requirements: http://www.usembassy.gov/ Keep in mind, however, that while a specific country’s government may not require an IDP, certain car rental companies located in that country, such as Hertz, may still require one. For more information on driving abroad, please visit the following US State Department site: http://travel.state.gov/content/passports/en/go/safety/driving.html 


What are the age requirements for renting a car in Europe?

Minimum and maximum age limits for renting a car vary by country, type of car, and Rental Company. In most countries, the minimum age is 25; however certain car categories may be available for renters between the ages of 21 and 24, with an additional young driver supplement. Some countries may not allow rentals, or may impose supplements for drivers aged 70 and older; for specific details, please inquire at the time of booking. 


Does my credit card or personal auto insurance cover car rental insurance?

It is the renter's responsibility to find out if he or she has coverage in the location(s) they are traveling to, and what the coverage includes and excludes. If you choose to waive the coverage, please be aware that in Ireland and in some other countries, you will be responsible to the car company for damage or loss up to the full value of the car, and it will then be your responsibility to work out the reimbursement directly with your credit card or personal insurance provider. 


Should I purchase car rental insurance?

It’s highly recommended that you protect yourself in the event of auto collision, theft or fire. In Ireland, We offer insurance in the form of a Collision Damage Waiver (CDW) at the time of booking online or over the phone, generally at 25% savings compared to published rates. If you choose to waive the CDW, the car rental agency will hold a deposit estimated at the value of the car and require that you sign an acceptance of liability form upon renting the car. In all other destinations, basic CDW and other coverage may be included in the rate. Please inquire at the time of rental or check with your Travel Agent. 


Should I get local currency before leaving the U.S.?

Generally, it's recommended to exchange currency once you arrive at your destination.  The airport will have currency exchange and ATM machines where you can withdraw what you need upon arrival. For current rates of exchange, please check currency conversion sites such as www.reuters.com/finance/currencies  


Can I use my ATM card abroad?

Yes, that is the easiest way to obtain local currency when traveling but it is suggested that you notify your bank that you may need to inform your bank that you are traveling and may be withdrawing funds and/or making purchases from your destination. Your bank will advise you of any service/conversion fees that they will apply to your transactions. 


Can I book children online?

If you are purchasing a package with a child under the age of 13, please contact your Travel Agent or call our Travel Consultants at 1-800-221-0924 and they will be happy to assist you. Note that young travelers less than 18 years old on the travel date must be accompanied by an adult and share a room throughout the duration of the trip. 


Are there child discounts?

We offer child discounts on air tickets only where eligible and available.  Because our land rates are competitively priced, we do not off child discounts.  


Hotel check-in / check-out?

Hotel check-in is generally early/mid-afternoon and hotel check-out is generally early/mid-morning.  If you require an early check-in please contact the hotel directly. Note that additional charges may apply if the hotel is able to accommodate an early check-in request. 


Do I need a plug adapter or electric converter while I travel? 

Requirements vary by country – please find useful information here.  


What if I need emergency assistance during my travels? 

If you have purchased the Travel Protection Plan through us you have the services of One Call Worldwide Travel Assistance 24/7. You can reach them at 1-800-555-9095 (within the US & Canada) and 1-603-894-4710 (outside the US & Canada – call collect).  


For additional Terms and Conditions please click here.

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